Cleo 3 Tier Wide Bookshelf/Console Ash & Black

Shelves

Timber Ash or Walnut Veneer on an MDF substrate

Uprights

Black Powder Coated Steel or Gold Vacuum Plated Steel 

How to care for your new Cleo Bookshelf

For Timber & Veneer Surfaces:

Always clean with a soft, damp cloth — never use harsh or abrasive cleaners.

Wipe up spills immediately using a clean, absorbent cloth or paper towel.

Avoid direct sunlight. Prolonged exposure may fade the finish or cause discolouration over time.

Use coasters, placemats, and protective pads to prevent marks, scratches, or moisture damage from hot or acidic items (like citrus).

For Metal Components:

Mild, non-abrasive cleaners can be used safely on metal parts. Be sure to wipe off any residue with a clean, soft cloth.

Avoid applying acidic substances, such as lemon juice or vinegar, directly onto metal or timber surfaces.

General Tips

Always test cleaning products on an inconspicuous area first.

Keep out of direct harsh sunlight as this may cause fading.

Safety & Care Guidelines

At Seek & Ramble, we carefully design and build our furniture with stability and style in mind. However, for added safety, and as per ACCC guidelines, we strongly recommend securing storage furniture using the included wall anchor straps.

Installation Tips

For the most secure attachment, we suggest consulting a professional tradesperson or your local hardware store to ensure the correct hardware is used for your specific wall type.

If you’re living in a rental property, chat with your landlord or property manager before installing wall anchors.

Important Safety Considerations

Furniture stability can be affected by uneven or soft flooring — make sure surfaces are level before placing your piece.

Avoid placing heavy or objects that may be tempting to children on high shelves, which could encourage climbing.

Please prevent children from climbing or pulling on furniture to prevent tipping.

WARNING: Tip-over incidents involving children have resulted in serious injuries and fatalities.

To reduce the risk, this furniture should be anchored to a wall using the included safety hardware.

Payment Methods & Terms
At Seek & Ramble, we aim to make your shopping experience seamless and flexible. We offer a variety of secure payment options to suit your needs, whether you're ready to complete your purchase today or prefer to spread your payments over time.

Accepted Payment Methods
We accept the following payment methods:

All major credit and debit cards (Visa, Mastercard, American Express)

Buy Now, Pay Later options:

• ZipPay
• Afterpay
• PayPal Pay in 4
• PayPal

All transactions are processed securely using trusted third-party payment providers.

Payment Terms - Standard Orders
Full payment is required at the time of purchase for all in-stock items.

Your order will not be shipped until full payment is received and confirmed.

Extended Pre-Order Items - 50% Deposit Option
For extended pre-order items, you may choose to pay a 50% deposit at the time of order.

This deposit secures your item and ensures it's placed into our production queue.

The remaining 50% balance is required prior to dispatch.

You will receive an invoice outlining:

• The total order amount
• Deposit paid
• Balance owing

We will contact you directly when your item is ready for delivery to finalise payment and arrange shipping.

Invoices & Payment Records
An official invoice will be emailed to you for every order, detailing:

• The products ordered
• Total order value
• Amounts paid
• Any outstanding balance

Need Help or Have a Special Request?
If you have a specific payment enquiry or need assistance arranging payment for a large or custom order, please don’t hesitate to reach out. Our team is here to help.

Contact Us Here

30 -DAY CHANGE OF MIND 

At Seek & Ramble, we want each product you purchase to be exactly what you need. That's why we design them with extra care - so that they make your life a little better! But if things don't go as planned or the item isn't quite right for you, then no worries at all: We've got an easy-to-follow returns policy just in case.

Our Return Policy adheres to Australia’s Consumer Laws which ensures we do the right thing, and you are provided nothing less than total satisfaction with any of our products! Now that sounds pretty great, doesn’t it?

You can read more info here.

Furniture Shipping

Note - Please allow extra time over other Xmas and New Year period for shipping. Backlogs and reduced courier availability can cause delays. Please contact us for any further information. 

Sydney pick up available on request.

We ship all furniture in Australia from our Villawood Warehouse.

At Seek & Ramble, our goal is to provide quick and easy shipping at an affordable price. All our products are packaged for transit and will be handled by professional third-party delivery carriers. We have partnered with all the reputable couriers you know to ensure you receive your order, safely and on time. This may result in your order having multiple shipments from separate delivery partners. Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas.

We use Flat Shipping rates to make shopping easier.

Furniture

• Australia – Flat Rates available in the shopping cart.

Before you order, it's important to double-check that your item will fit in its packaging through all doorways, staircases, and elevators. We provide product dimensions as well as carton/box size on our site so take a look before placing an order – otherwise, unexpected delivery charges may apply!

SPECIAL OFFERS (E.G. FREE SHIPPING)

Free shipping may be offered at specified times and on specified products during special sales events. Where free shipping is offered, it will only be available on the selected products and to selected locations.

TYPES OF DELIVERY

By default, we provide Basic Shipping.

Basic Shipping

Get ready for your order to arrive! Depending on the delivery location, it will be delivered by the courier without any unpacking or assembly. When it’s time to ship, we'll send you a notification with tracking details so that you can follow along and know when it's almost here.

It will only go as far as the ground floor—so if an elevator or staircase is involved in access, they won't come up but leave the package at the entrance instead. In case no one is available to sign the receipt of goods upon arrival, they’ll drop off a card outlining alternative arrangements.

Note: The delivery person will not bring the items into your home. Unboxing, assembly, and rubbish removal are also not part of the service.

We can organise other delivery options as requested. These may incur other charges. Feel free to contact us for more info.

RECEIVING ITEMS

We take the utmost care when delivering your order - please inspect it carefully upon arrival and report any damage or faults within 2 business days. To ensure a replacement, repair, or full refund of an item due to defectiveness, Seek & Ramble reserves the right in its absolute discretion to determine whether such is needed after considering necessary factors. If you do encounter these issues with items from us just shoot us some photos and we promise, we'll respond within 48hrs!

ESTIMATED DELIVERY DATE

‘Estimated Delivery’ lead times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location.

Dispatch of your furniture order will be next business day (Wall Art – 2-3 Days as these items are made to order)

This lead time includes time taken for stock movement from manufacturing locations to our warehouse (this includes factors such as whether an item is made-to-order), and last-mile delivery to your door.

Please note that lead time dates are an estimate and may be subject to potential unforeseen delays if any.

SCHEDULING AND TRACKING OF SHIPMENTS

Stay up to date on your shipment's journey until it reaches you! We'll email you once it leaves our warehouse and provide the tracking information from Australia Post or Startrack. If you have requested another service or carrier, they will contact you directly with a delivery time frame so that everything arrives safely at your door.

DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS

At Seek & Ramble, we understand that events outside of our control can lead to unforeseen delays in shipment. In such cases, we reserve the right to reschedule your delivery according to the availability of time slots but unfortunately cannot guarantee any specific times. Any loss or expense incurred as a result will not be accepted by us. Seek & Ramble shall not be liable for any consequences, or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment/delivery of the goods and no such delay shall entitle the customer to treat this agreement as being repudiated by Seek & Ramble or to any comparison.

REDELIVERY FEE

Need to make a change to your delivery date? You'll need to let us know at least 3 business days before it's due – otherwise, you might have an extra fee coming your way!

UNABLE TO ACCESS REQUIRED AREAS

If you're looking to add something large and heavy to your house, make sure that it'll fit into the space first! Check out product dimensions on our website before you order so there won't be any surprises - like extra charges for failed delivery because of size issues.

MISSED DELIVERIES

We want to make sure your package reaches you safely, on time and in the right place! We'll send a notification or our delivery partner may contact you - that’s when it's time to double-check your address. Be there during the allocated slot or let us know if something comes up so we can reschedule ahead of time with no extra charge. No-shows are sent back to base camp for restocking; however, re-delivery will cost you an additional fee!

SIGNING OF PROOF OF DELIVERY RECEIPT (POD)

Before signing your Point of Delivery (POD), make sure to check all the details! Confirm that it's actually intended for you, that everything in the order was delivered and most importantly, ensure there is no damage. Otherwise, Seek & Ramble won't be able to authorise any claims afterwards - so do a thorough inspection first!

Checklist:

1. Before signing off on delivery, be sure to inspect each carton for any visible signs of damage.
2. Confirm the items you received match up with what's listed in your order and POD - so that can you ensure everything is as it should be!
3. In the case of serious damage to a carton – or if the property has been damaged by delivery – make sure to take pictures right away then mark further details onto your POD: photos will help document exactly what happened from start to finish!

After you’ve gone through your entire shipment and documented any issues, you may obtain the driver’s signature or initials next to your notes about the damaged items on the POD.

*Please do not dispose cartons until the issue is resolved.

DELIVERY RESTRICTIONS

Get your items delivered right to the doorstep! Our delivery partners won’t be able to drop off at PO boxes or Parcel Lockers, but they will make sure that all of our bulky wares reach you in perfect condition - and with a signature confirmation too.

Wall Art Shipping - All You Need to Know.

All prints and wall art ship worldwide.

Prints are dispatched approx. 2 business days. Shipping ETA is approx. 7 days.

Our printing supplier uses trusted delivery partners but sometimes things can go wrong especially when these items are travelling all over the world. If you are experiencing delays please let us know so we can track down your order and give the delivery company a bit of a move on! 

Do you ship internationally? And if so, which items?

Do I receive a tracking number # once I place an order? 

You sure do! We will advise your order number and tracking info once your order is placed. You’ll get a link for email and text shipping and delivery updates.

Once I have placed my order, can i change it or edit the shipping details?

No, once the order flows through to the printer your delivery address will be set as per your order. If the item is unable to be delivered it will be returned back to the printer. A second be delivery fee will be incurred to have this shipped. 

Cleo Bookcase Assembly Instructions