Shipping policy
Furniture Shipping Australia
All You Need to Know.
We ship all furniture Australia-wide from our Somersby and Kingsgrove warehouses in NSW.
At Seek & Ramble, our goal is to provide quick and easy shipping at an affordable price. All our products are packaged for transit and will be handled by professional third-party delivery carriers. We have partnered with all the reputable couriers you know to ensure you receive your order, safely and on time. This may result in your order having multiple shipments from separate delivery partners. Speed of delivery depends on the type of product, product availability, and proximity to metropolitan areas.
We use flat shipping rates to make shopping easier.
Furniture
- Australia – flat rates available in the shopping cart.
Before you order, it's important to double-check that your item will fit in its packaging through all doorways, staircases and lifts. We provide product dimensions as well as carton/box size on our site, so take a look before placing an order – otherwise, unexpected delivery charges may apply.
LOCAL PICK-UP
Pick-up is available by arrangement from Kingsgrove, Sydney or Somersby, Central Coast. Get in touch before you order and we'll confirm which location holds your piece and when it's ready to collect.
SPECIAL OFFERS (E.G. FREE SHIPPING)
Free shipping may be offered at specified times and on specified products during special sales events. Where free shipping is offered, it will only be available on the selected products and to selected locations.
TYPES OF DELIVERY
By default, we provide Basic Shipping.
Basic Shipping
Get ready for your order to arrive! Depending on the delivery location, it will be delivered by the courier without any unpacking or assembly. When it’s time to ship, we'll send you a notification with tracking details so that you can follow along and know when it's almost here.
It will only go as far as the ground floor — so if a lift or staircase is involved in access, the courier won't come up, but will leave the package at the entrance instead. In case no one is available to sign for receipt of goods on arrival, they’ll drop off a card outlining alternative arrangements.
Note: the delivery person will not bring the items into your home. Unboxing, assembly and rubbish removal are also not part of the service.
We can organise other delivery options as requested. These may incur additional charges. Feel free to contact us for more info.
RECEIVING ITEMS
We take the utmost care when delivering your order – please inspect it carefully on arrival and report any damage or faults within 2 business days. To ensure a replacement, repair or full refund of an item due to defectiveness, Seek & Ramble reserves the right in its absolute discretion to determine whether such is needed after considering necessary factors. If you do encounter these issues with items from us, just send us some photos and we promise we'll respond within 48 hours.
ESTIMATED DELIVERY DATE
‘Estimated Delivery’ lead times shown on each product page indicate the estimated date range you can expect the item to arrive at your delivery location.
Most orders are received within 2 to 7 business days, depending on your location and the item. Wall art and prints are made to order, which adds a little time. Pre-order and made-to-order furniture carries its own lead time, shown on the product page.
This lead time includes time taken for stock movement from manufacturing locations to our warehouse (including factors such as whether an item is made to order), and last-mile delivery to your door.
Please note that lead time dates are an estimate and may be subject to unforeseen delays.
SCHEDULING AND TRACKING OF SHIPMENTS
Stay up to date on your shipment's journey until it reaches you. We'll email you once it leaves our warehouse and provide the tracking information from Australia Post or StarTrack. If you have requested another service or carrier, they will contact you directly with a delivery time frame so that everything arrives safely at your door.
DELAYED SHIPMENT / DELIVERY DUE TO UNFORESEEN SITUATIONS
At Seek & Ramble, we understand that events outside of our control can lead to unforeseen delays in shipment. In such cases, we reserve the right to reschedule your delivery according to the availability of time slots, but unfortunately cannot guarantee any specific times. Any loss or expense incurred as a result will not be accepted by us. Seek & Ramble shall not be liable for any consequences, or any loss suffered or expenses incurred (whether direct or indirect) due to the delay in the shipment or delivery of the goods, and no such delay shall entitle the customer to treat this agreement as being repudiated by Seek & Ramble or to any compensation. Nothing in this clause limits your rights under the Australian Consumer Law.
REDELIVERY FEE
Need to make a change to your delivery date? You'll need to let us know at least 3 business days before it's due – otherwise, you might have an extra fee coming your way.
UNABLE TO ACCESS REQUIRED AREAS
If you're adding something large and heavy to your home, make sure it'll fit into the space first. Check the product dimensions on our website before you order so there won't be any surprises – like extra charges for failed delivery because of size issues.
MISSED DELIVERIES
We want to make sure your package reaches you safely, on time and in the right place. We'll send a notification, or our delivery partner may contact you – that’s when it's time to double-check your address. Be there during the allocated slot, or let us know if something comes up so we can reschedule ahead of time with no extra charge. No-shows are returned to the depot for restocking; re-delivery will incur an additional fee.
SIGNING OF PROOF OF DELIVERY RECEIPT (POD)
Before signing your Proof of Delivery (POD), make sure to check all the details. Confirm that it's actually intended for you, that everything in the order was delivered and, most importantly, that there is no damage. Otherwise, Seek & Ramble won't be able to authorise any claims afterwards – so do a thorough inspection first.
Checklist:
- Before signing off on delivery, inspect each carton for any visible signs of damage.
- Confirm the items you received match what's listed in your order and POD, so you can be sure everything is as it should be.
- In the case of serious damage to a carton – or if the property has been damaged during delivery – take pictures right away, then mark further details onto your POD. Photos help document exactly what happened from start to finish.
After you’ve gone through your entire shipment and documented any issues, you may obtain the driver’s signature or initials next to your notes about the damaged items on the POD.
*Please do not dispose of cartons until the issue is resolved.
DELIVERY RESTRICTIONS
Get your items delivered right to the doorstep. Our delivery partners aren’t able to drop off at PO boxes or parcel lockers, but they will make sure that all of our bulky wares reach you in perfect condition – and with a signature confirmation too.
Wall Art Shipping – All You Need to Know.
All prints and wall art ship Australia wide.
Prints are dispatched in approx. 2 business days. Shipping ETA is approx. 7 days.
Our printing supplier uses trusted delivery partners, but occasionally something goes astray in transit. If you are experiencing delays, please let us know so we can track down your order and give the delivery company a nudge.
Do you ship internationally?
Not at this time. We ship within Australia only. Furniture, wall art and prints all deliver Australia wide.
Do I receive a tracking number once I place an order?
You sure do. We will advise your order number and tracking info once your order is placed. You’ll get a link for email and text shipping and delivery updates.
Once I have placed my order, can I change it or edit the shipping details?
No – once the order flows through to the printer, your delivery address is set as per your order. If the item is unable to be delivered it will be returned to the printer, and a second delivery fee will be incurred to have it shipped again.