Terms of service

erms of Service
Last updated: 15 September 2026

These terms govern your use of seekandramble.com and any order you place with us. Please read them before you buy. By placing an order you agree to the version of these terms published on the date you submit it.

Some topics are covered in more detail in their own policies. Those policies form part of these terms:

Where a specific policy and these terms differ on a point, the specific policy applies to that point.

1. Who we are

Seek & Ramble is an Australian online furniture and wall art store, based in Sydney and shipping Australia wide.

Seek & Ramble
ABN: [61 603 709 682]
14 Commercial Road, Kingsgrove NSW 2208, Australia - By Appointment 
Email: info@seekandramble.com
Phone and WhatsApp: 0493 776 598

"We", "us" and "our" mean Seek & Ramble. "You" means the person placing the order.

2. Using the site

You may browse and buy from the site for your own lawful purposes. You may not interfere with the site, attempt to gain unauthorised access to it, scrape it at a scale that degrades it for others, or use it to send unsolicited commercial messages.

We update the site regularly. Content may change at any time and access may be restricted or closed at short notice. We take reasonable care to keep information accurate, and we reserve the right to correct it when we become aware of an error.

3. Orders and acceptance

To order, you will need a valid payment method and, in some cases, an account on the site. Follow the steps at checkout to submit your order.

Submitting an order is an offer to buy. The confirmation email we send acknowledges that we have received your order. It is not acceptance of it and does not form a contract. A contract is formed when we accept your order, which we do by dispatching it or by telling you we have accepted it.

We may refuse or cancel any order, and may ask for further information before accepting or processing one. We may also carry out verification checks before supplying a product. Where we cancel an order you have paid for, we refund you in full.

4. Prices, GST and payment

All prices are in Australian dollars and include GST. Delivery charges are shown separately at checkout before you pay.

We accept Visa, Mastercard and American Express, and PayPal, Afterpay, Zip and PayPal Pay in 4. Payment is processed by third party providers under their own terms.

Full payment is required at the time of purchase for in-stock items. Your order is not dispatched until payment has been received and confirmed.

5. Pre-orders and deposits

Extended pre-order items may be secured with a 50 per cent deposit, which places the item into our production queue. The balance is payable before dispatch. We contact you when the item is ready to finalise payment and arrange delivery, and you receive an invoice showing the total, the deposit paid and the balance owing.

Lead times for pre-order and made-to-order items are shown on the product page and are estimates. These may change due to circumstances out of our control. We will notify of any changes within a reasonable time. 

6. Price changes and corrections

We may change prices at any time without notice. Prices are not held between visits or between orders.

If a product is listed at an incorrect price, we may correct it at any point, including after you have placed an order. If that happens we will contact you and you may confirm the order at the corrected price or cancel it for a full refund.

If our price drops within seven days of you ordering or receiving a product, email info@seekandramble.com and we will issue a store credit for the difference. Cash refunds are not available under this clause. Cancelling and reordering to obtain a lower price creates a new allocation, which may push back your delivery date.

7. Product information

We take care to describe our products accurately and to source them from reliable suppliers. Occasionally the site contains an error, and we may correct it at any point, including after you have ordered. We will tell you if this affects your order.

Many of our products are hand made or use natural materials such as timber, leather, marble and boucle. Slight variation in grain, colour, texture and finish between the product images and the item you receive is a characteristic of these materials, not a fault. Where this applies it is noted on the product listing.

We make every effort to reproduce colours accurately, but screens and displays vary. A difference in shade on your screen is not evidence of a fault. If colour matters to your project, order a free swatch before you buy.

Check that your item will fit through doorways, stairwells, lifts and into the intended space before ordering. Product dimensions and carton sizes are published on each listing. Failed delivery caused by access or size may incur additional charges.

8. Delivery

We ship within Australia only. Most orders are received within 2 to 7 business days, depending on your location and the item. Delivery charges are calculated at checkout.

Standard delivery is drop to door. The courier delivers to your ground floor entrance and does not carry items upstairs, into your home, or unpack or assemble them. Delivery into your room of choice, assembly and packaging removal can be arranged by request and quoted separately.

Full details, including receiving and inspecting your delivery, redelivery and missed deliveries, are in our shipping policy. Please read it before your delivery arrives, because it sets out what you need to do at the point of delivery to preserve a damage claim.

9. Returns, refunds and cancellations

You may return an item within 30 days of receiving it. The item must be unused and in As New Condition, repackaged in its original undamaged packaging. Return freight is at your cost, including on orders that shipped free, and original shipping charges are not refunded.

A 25 per cent restocking fee applies only where an item is not returned in As New Condition. Returns approved as As New Condition carry no restocking fee.

You can change or cancel an order without additional charge by contacting us before it ships. After dispatch, changes may incur further costs including a second shipping fee, and shipping is not refunded on an order cancelled after dispatch.

The full conditions, including how refunds are processed and how discounts are treated on a partial cancellation, are in our returns and refund policy.

10. Warranty

Our furniture carries a two year manufacturing warranty against defects in materials and workmanship under normal household use. It does not cover general wear and tear, fading, fabric pilling, natural variation in materials, damage from misuse or improper assembly, or commercial and outdoor use. Full terms are in our warranty information.

11. Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Nothing in these terms or in any of our policies excludes, restricts or modifies those rights. Our returns policy and warranty are offered in addition to them, not instead of them.

12. Promotions and discount codes

Promotional offers apply only to the products, locations and period stated, and may be withdrawn at any time. Discount codes and vouchers are single use, cannot be transferred or reused, and cannot be applied retrospectively to a completed order.

Where you cancel part of an order that carried a discount, the refund is based on what you actually paid for those items after the discount was apportioned. The full value of a voucher is not refunded or reallocated to the items you keep, and the discount already applied to those items stands.

13. Trade and wholesale

Trade pricing is available to interior designers, stylists, builders and businesses through our Trade Program, which requires a valid ABN and business name. Trade orders may be subject to additional terms, which we will provide at the time of quoting.

14. Intellectual property

All content on this site, including product photography, illustrations, text, designs and the Seek & Ramble name and marks, belongs to us or our licensors. You may not reproduce, distribute or use it commercially without our written permission. Buying a product does not transfer any rights in the design or the imagery.

15. Third party links

The site may link to third party sites and services. We do not control them and are not responsible for their content, products or practices. Your dealings with them are governed by their own terms.

16. Liability

Subject to clause 11 and to the extent permitted by law, we are not liable for indirect or consequential loss arising from your use of the site or from a delay in dispatch or delivery, and our liability for any claim is limited to resupplying the goods or refunding the price paid.

Events outside our reasonable control, including carrier delays, supplier delays, extreme weather and industrial action, may delay an order. Where that happens we will contact you and reschedule, but we cannot guarantee a specific date.

17. Privacy

How we collect, use and disclose your personal information is set out in our privacy policy.

18. Changes to these terms

We may update these terms at any time. The version published when you submit an order is the version that applies to that order, so please review them each time before completing a purchase.

19. Governing law

These terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of that state.

20. Contact

Email info@seekandramble.com, call or message 0493 776 598, or use the contact form. Please include your order number.

Mobile Terms of Service

Seek & Ramble. Last updated: 15 September 2026.

The Seek & Ramble mobile message service (the "Service") is operated by Seek & Ramble ("Seek & Ramble", "we", or "us"). Your use of the Service constitutes your agreement to these terms and conditions ("Mobile Terms"). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Seek & Ramble's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Seek & Ramble through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Seek & Ramble. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to SeekRamble or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Seek & Ramble mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to SeekRamble or email info@seekandramble.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.