Furniture Care and Material Guide
How to look after every material we use, from solid oak and timber veneer to fabric, metal, glass and engineered wood.
Our pieces are built to last decades rather than years, and most of what shortens that life is avoidable: a spill left sitting, the wrong cleaner, or a surface left in harsh sun. The guidance below is specific to the finishes on our range.
Looking for delivery, returns, warranty or product questions instead? Those are on our FAQs page.
Material Care Information
Lucero Oil Timber Finish
Lucero is a natural penetrating oil. We use it across our solid oak ranges instead of a lacquer or polyurethane topcoat.
Why it is worth having. The oil soaks into the timber rather than sealing it under a plastic film, so the oak looks and feels like real wood. The grain stays visible and tactile, the colour keeps its warmth rather than yellowing off, and the surface has a soft matte finish instead of a plastic sheen. The biggest practical benefit is repairability. A scratch, dry patch or water ring can be sanded back lightly along the grain and re-oiled at home in an afternoon, where the same damage to a lacquered piece usually means a professional refinish or living with the mark. An oiled piece can be brought back again and again, which is why the finish suits furniture meant to last decades rather than years.
The trade-off is that an oil finish is not as impervious as polyurethane, so it asks for a little more attention day to day.
Everyday care. Wipe up spills promptly, especially water, wine, oil and acidic foods such as lemon juice. Clean with a barely damp microfibre or soft cotton cloth and dry the surface afterwards, rather than leaving moisture sitting on it. If you need more than water, use a mild pH-neutral soap diluted in water. Avoid harsh detergents and chemical cleaners.
Protecting the finish. Use coasters, placemats and trivets to guard against hot dishes, water rings and cutlery marks. Avoid plastic covers, which trap moisture and can cloud or discolour the surface over time, and use breathable natural materials instead. Timber expands and contracts with humidity, so keep indoor humidity in a normal range, roughly 40 to 60 percent, to avoid cracking or warping. Keep the piece out of prolonged direct sun and away from heat sources.
Re-oiling, every 6 to 12 months. Oil finishes wear gradually and are designed to be topped up. You will need a natural furniture oil or hardwax oil, a fine abrasive pad or 320 to 400 grit sandpaper, and lint-free cloths.
1. Clean the surface thoroughly and let it dry.
2. Lightly sand any rough or marked areas, always along the grain. Skip this step if the surface is smooth.
3. Apply a thin, even coat of oil with a cloth or sponge.
4. Let it soak in for 10 to 30 minutes, following the product instructions, then wipe off all excess.
5. Leave it to cure undisturbed for 24 to 48 hours before normal use.
What to avoid. Silicone-based or multi-surface sprays such as Pledge or Windex. Abrasive scrubbers. Bleach, vinegar and ammonia-based cleaners. Prolonged direct sun or heat.
If you are not sure which oil suits your piece, contact us using the form at the bottom of this page and we will point you to the right product.
Fabric Upholstery
Address spills promptly; do not leave them unattended.
Avoid using abrasive cleaners.
Immediately blot spills with a clean, absorbent white cloth.
The cleaning code may differ based on the selected fabric.
Exposure to direct sunlight may cause slight fading.
Seek professional guidance for stains before using cleaning solutions.
Vacuum upholstery regularly. Pilling is classified as wear and tear and is not a warranty manufacturing defect.
Fibre pills can be carefully removed with a battery operated pilling tool, available from most haberdashery stores.
General maintenance
Vacuum regularly. Dust and dirt can settle into the fabric fibres, leading to wear over time. Vacuum your upholstered pieces at least once a week using the upholstery attachment.
Rotate loose cushions. If your piece has removable cushions, rotate them regularly to ensure even wear and prevent sagging.
Spot cleaning
Blot, do not rub. If you spill something, immediately blot the area with a clean, dry cloth. Rubbing can push the stain deeper into the fabric and damage the fibres.
Use a mild soap solution. Mix a small amount of mild dish soap with lukewarm water. Dampen a clean cloth with the solution and gently blot the stain. Avoid soaking the fabric.
Test before cleaning. Always test any cleaning solution on a hidden area of the fabric to ensure it does not cause discolouration or damage.
Timber
Always clean with a soft, damp cloth. Never use harsh or abrasive cleaners.
Wipe up spills immediately using a clean, absorbent cloth or paper towel.
Avoid direct sunlight. Prolonged exposure may fade the finish or cause discolouration over time.
Use coasters, placemats and protective pads to prevent marks, scratches, or moisture damage from hot or acidic items such as citrus.
Timber Veneer
Always clean with a soft, damp cloth. Never use harsh or abrasive cleaners, household chemicals or general household cleaning products.
Always read the label of a cleaning product to check it is suitable before using it.
Spills must be soaked up immediately with a clean, absorbent cloth or paper towel.
Keep out of direct sunlight. Timber veneer will lighten and surface finishes may degrade with prolonged exposure to bright sun.
Use coasters, placemats and protective pads to prevent marks, scratches, or moisture damage from hot or acidic items such as citrus.
Metal
Powder-coated and vacuum plated metal can be cleaned with mild, non-abrasive products. Always read the label of a cleaning product to check it is suitable before using it.
Spills should be soaked up immediately with a clean, absorbent soft cloth or paper towel.
After cleaning, always wipe the surface with a clean, soft cloth to remove residue.
Avoid acidic substances such as lemon juice coming into contact with the finish.
Do not place sharp objects directly onto metal surfaces.
Glass
Clean with a soft cloth and standard glass cleaner, or a microfibre cloth designed for glass. Always read the label of a cleaning product to check it is suitable before using it.
Use coasters and placemats to help prevent scratching.
Never sit, stand or lean on glass surfaces.
Do not place glass directly on hard surfaces during assembly or styling, as this can cause cracks or chips.
Handle with care, especially when moving or assembling.
Test any cleaning product on an inconspicuous area first, and keep glass out of harsh direct sunlight.
PU and Engineered Wood
Use non-abrasive furniture cleaners to ensure your piece receives the best care. Always read the label of a cleaning product to check it is suitable before using it.
Spills should be soaked up immediately with a clean, absorbent soft cloth or paper towel.
Mild cleaning products can be safely applied to the surface. Wipe the solution off afterwards with a clean, soft cloth.
Avoid putting acidic material, such as lemon juice, onto the surface.
Keep the piece out of direct sunlight. The finish may lighten or degrade if exposed to harsh sun.
We recommend the use of coasters and placemats to prevent damage.
Looking for something else?
Delivery, returns, warranty, payment and product questions are answered on our FAQs page. For sizes and shipping dimensions, see the size chart and product info.
